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I decided to return it and not get a replacement. After two calls to the Krups Customer Service it was determined that I had a faulty machine. I felt ripped off and will never order this kind of product from Amazon and Today's Concept again. I had the hardest time figuring out this machine even though I've had Krups machines in the past. I just could not get it to work. Wow, that was a big mistake and cost me close to $55 over the original purchase price since I had to pay shipping and a shelf fee.I guess the cost of taking it down from the shelf in the warehouse.
I cannot figure out, however, how they expect a person to be satisfied with their purchase if they can't try it out first so. we will see how it goes. I am not a wimpy person, someone tightened down the lever so much you can barely turn it.I am returning it right away and am hoping for a full refund. The other major problem is the lever/switch in the front of the machine is so hard to use I had to use TWO hands to turn it left or right. However, the pump is so loud and so poorly insulated that the entire machine makes this huge humming/rocking/clicking noise and shakes when you make a cup of espresso. This is a very stylish looking machine with some neat features like a flexible steam wand, a spot in the water basket lid to hold extra filters and a handy slide out tray to help you dump overflows and spills. My demitasse cup actually slid off the tray from all the shaking while I was waiting for the shot to run. Beware to the buyer, the seller, Small Appliance.com has listed on their return policy (included on the invoice) that "any item or part that has been opened, used or washed cannot be returned," so I am a BIT concerned they won't take it back.
We called the company about this and were told to only insert the tip into the milk. Secondly, and this is the worst, there is no froth, only bubbles. This will be going back. The machine was user-friendly but has two major drawbacks: 1. There is no auto stop, so you need to turn it off when you have the quanity of coffee you want. However, this brought the same measley bubbles that we got when we put the wand deeper into the milk.
If you do get any coffee out of it it is burned and foul tasting. The other more fundamental problem is that it is extremely sensitive to the grind - a little bit too fine and it gets totally constipated and won't funtion. On the plus side, if the grind is just right it will produce good espresso. This product has two fundamental problems. One is a strong plastic-ey aroma from the water reservoir that doesn't go away with time. I consider it a waste of money and am looking for a replacement.
After 2-3 months the gasket that seals the connection of the coffee filter to the machine started leaking. I went to the Krups Web site and bought two replacement gaskets.
It is amazing how a $6 part can completely mess up a whole espresso machine. No espresso coffee in the morning for a while.Today, finally I bought a Breville Modena espresso machine for not much more than what I had paid for the Krups.
The problem was that the new gasket leaked more than the old. It was a pleasure to dump the Krups in the garbage.
I bought this machine about a year ago. A design flaw of the machine is a hard stop that prevents tightening the basket just a bit more to stop the leaking around the basket when the gasket weakens.I spent some time on the Web looking for a replacement gasket for this model.
The gasket is much tighter and seals well before the hard stop is reached.
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